Terms and conditions for HIV 24 Net store and services.


  1. You have to be in legal age in your territory to make an order in our store.
  2. You must have a legal rights to use financial instruments to make transactions.
  3. By placing an order in our store you declare that you understand what is HIV pre-exposure prophylaxis, what is HIV antiretroviral treatment, and that you received relevant medical consulation.

If you have any questions about our services please contact us.


  1. Place and order and once we verify stock and shipment options we will follow up with payment.
  2. We accept bank transfer, card payment online, payment with cryptocurrencies. In specific circumstances we may accept offline payment.
  3. Order will be processed for shipment when the full amount has been paid and cleared to our account.
  4. It requires 1-2 business days after payment is completed and cleared to dispatch the shipment.


  1. We do not issue refunds after order has been dispatched.
  2. We may issue 50% refund if order has not been dispatched.


  1. You cannot exchange the product ordered and dispatched.


  1. We are using DHL Express Service for shipment.
  2. We will provide tracking code so you can check the status of delivery.
  3. Usually the shipment is completed with 5 – 7 working days from the date of dispatch.
  4. Your contact details – name, email and phone number will be provided to shipping company for purpose of effective shipping.


We offer an exclusive service which is personal delivery. It does not leave a paper trail and your shipment is delivered personally by our private courier.

Taxes, customs, and additional fees

  1. By completing the order you acknowledge that you checked, verified, and understands rules of importation and customs in the place where the shipment is ordered to be delivered.
  2. We are not responsible for any actions of related law enforcement, customs, tax offices in regards to your order once it has been delivered to country of shipment.
  3. Additional fees may be applied by shipping company for custom clearance, related tax and customs authorities – you are responsible to cover them directly.

All Terms and conditions may change without prior notice. The current version has been published and is valid as on September 1, 2021.